{"id":11496,"date":"2023-02-28T22:39:54","date_gmt":"2023-02-28T20:39:54","guid":{"rendered":"https:\/\/dermaistas.com\/?page_id=11496"},"modified":"2023-03-01T00:57:50","modified_gmt":"2023-02-28T22:57:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dermaistas.com\/en\/faqs\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11496\" class=\"elementor elementor-11496\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb9c7e e-flex e-con-boxed e-con e-parent\" data-id=\"6eb9c7e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73c09d9 elementor-widget elementor-widget-shortcode\" data-id=\"73c09d9\" data-element_type=\"widget\" id=\"b2b-faq\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n\t<button class=\"accordion\">01. Who is Dermaistas.com aimed at?<\/button>\r\n\t<div class=\"panel\"><p>To those professionally involved in the marketing of products or the application of products and treatments aimed at the care and hygiene of the skin: indoor and online cosmetics stores, pharmacies, beauty salons, Spa and Wellness Centers, medical specialists, dermatologists and plastic surgeons, freelance aestheticians.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">02. Can anyone who has a business VAT number register?<\/button>\r\n\t<div class=\"panel\"><p>The VAT number and\/or professional activity must be related in the field of beauty, skin care and skin hygiene.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">03. Can I use my personal or unrelated business VAT number to register to buy products for personal use?<\/button>\r\n\t<div class=\"panel\"><p>No sorry you can't. Unless professional relevance to the industry is certified as stated above, the registration request will not be approved.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">04.  Where is Dermaistas\u2019s warehouse located?<\/button>\r\n\t<div class=\"panel\"><p>We ship all packages from our warehouse in Thessaloniki, Greece (EU) <\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">05. Is there MOA?<\/button>\r\n\t<div class=\"panel\"><p>There is no minimum order amount. Compliance with the minimum quantity is sufficient (see the next question). <\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">06. Is there MOQ?<\/button>\r\n\t<div class=\"panel\"><p>There is a minimum order quantity (MOQ) of 3 pieces per product <\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">07. Is it possible to order just three pieces from a product - code?<\/button>\r\n\t<div class=\"panel\"><p>Yes, you can order three items from one product - code. For example, you can order just three pieces of XXXXX serum. The cost is irrelevant and will not affect the completion of your order.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">08. What payment methods do you accept?<\/button>\r\n\t<div class=\"panel\"><p>We only accept advance payments via Card (Visa\/Mastercard) or Bank Transfer.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">09. Do you provide an invoice with every order?<\/button>\r\n\t<div class=\"panel\"><p>Of course! You will receive an invoice for your order by email, which will also be included with your parcel.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">10. When will my order be shipped?<\/button>\r\n\t<div class=\"panel\"><p>12 to 24 hours after receiving payment. (business days from Monday to Friday).<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">11. What is the courier company used by Dermaistas?<\/button>\r\n\t<div class=\"panel\"><p>We send the packages by Fedex and DHL.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">12. Are all products available for wholesale purchase?<\/button>\r\n\t<div class=\"panel\"><p>Yes. All products added to your basket are reserved and made available immediately upon completion of your order. In the unlikely event of a stock error, our team will contact you immediately to resolve the issue. <\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">13. Do you carry authentic Korean brands and Korean products?<\/button>\r\n\t<div class=\"panel\"><p>Absolutely! All the products at Dermaistas are original, CPNP registered and labelled. <\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">14. Are the products labelled according to EU regulations?<\/button>\r\n\t<div class=\"panel\"><p>Yes, all products are labelled with the information required by the EU (e.g. RP EU).<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">15. Does Dermaistas provide product samples?<\/button>\r\n\t<div class=\"panel\"><p>It depends on the brand. Very often we support our partners with samples and free products.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">16. Do you accept product returns?<\/button>\r\n\t<div class=\"panel\"><p>Returns due to damages or anomalies: If you receive a product in poor condition or with breakages due to shipping by the carrier, it must be reported within a maximum of 3 days from delivery. For handling these cases, please send an email to contact@dermaistas.com and we will try to resolve it in the best possible way.<\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">17. Are amenities or corporate gifts available?<\/button>\r\n\t<div class=\"panel\"><p>Of course, both options are available. Contact us at contact@dermaistas.com <\/p><\/div>    \r\n\r\n\r\n\t<button class=\"accordion\">18. Are taxes included in the prices on Dermaistas.com?<\/button>\r\n\t<div class=\"panel\"><p>Wholesale prices, displayed on this website, do not include tax. <\/p><\/div>    \r\n\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4df34a elementor-widget elementor-widget-html\" data-id=\"e4df34a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type='text\/javascript'> \n\nvar acc = document.getElementsByClassName(\"accordion\");\nvar i;\n\nfor (i = 0; i < acc.length; i++) {\n  acc[i].addEventListener(\"click\", function() {\n    \/* Toggle between adding and removing the \"active\" class,\n    to highlight the button that controls the panel *\/\n    this.classList.toggle(\"active\");\n\n    \/* Toggle between hiding and showing the active panel *\/\n    var panel = this.nextElementSibling;\n    if (panel.style.display === \"block\") {\n      panel.style.display = \"none\";\n    } else {\n      panel.style.display = \"block\";\n    }\n  });\n}\n\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1111,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11496","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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