These Terms and Conditions of Sale will be binding on all commercial companies and/or self-employed professionals, both national and international within Europe that maintain a commercial relationship with Excellent Choices PC.
1. GENERAL INFORMATION
This website or online store https://dermaistas.com/ (hereinafter, the "WEBSITE") is owned by Excellent Choices PC (hereinafter ECPC), a Private Company with VAT number (Tax ID Code) EL800982380 and registered in the General Commercial Registry of Greece with registry code number 146266757000.
- Address Tzavella str 28, Thessaloniki 54249, Greece
• Contact telephone number: (+30) 2310 548 528
• Contact email contact@dermaistas.com
The business activity of Excellent Choices PC through the WEBSITE consists in the wholesale sale and distribution of Korean cosmetic products.
This document (as well as other documents mentioned herein) regulates the conditions for the purchase and distribution of Wholesale Products (hereinafter, "Conditions") through this WEBSITE.
For the purposes of these Conditions, it is understood that the activity that ECPC carries out through the WEBSITE includes the sale of cosmetics of reference in Europe.
In addition to reading these Conditions, before accessing, browsing and/or using this WEBSITE, the user must accept them at the time of purchase of the Products, thereby being bound by these Conditions. Wherefore, if you do not agree with all of them, you must not use this WEBSITE.
Likewise, you are hereby informed that these Conditions could be amended at any time, which will indicated on the WEBSITE. The customer is responsible for consulting them every time they access, navigate and/or use the WEBSITE, given that those in force at the time when the purchase of a Product is requested will be applicable.
For all questions that a customer may have regarding these Conditions, please contact us at the e-mail and telephone addresses indicated above.
2. THE CUSTOMER
The condition of customer (hereinafter indistinctly referred to, individually, as "Customer" or, jointly, as "Customers") is conferred as a result of accessing, browsing and using the WEBSITE, for which the Customer accepts, as from the beginning of browsing on the WEBSITE, all the Conditions established herein, as well as the subsequent modifications thereof, without prejudice to application of the corresponding legal regulations that must be complied with, as applicable.
The Customer is liable for the correct use of the WEBSITE. This liability will extend to:
• Using this WEBSITE only to make inquiries and legally valid purchases or acquisitions.
• Not making any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled, and the relevant authorities would be informed.
• Providing truthful and lawful contact information, e.g. email address, postal address and/or other information (see the Legal Notice and Privacy Policy).
• The Customer declares being over 18 years of age and having the legal capacity to enter into contracts through this WEBSITE.
The WEBSITE is targeted at customers who are commercial companies and self-employed professionals. ECPC makes no representation that the WEBSITE complies with the laws of other countries, either in whole or in part. ECPC denies any liability that may arise from such access.
The Customer may, at their choice, conclude the contract of sale of the desired Products with ECPC in any of the languages in which these Conditions are available on this WEBSITE.
3. CUSTOMER REGISTRATION
Access to the information, to the wholesale prices for professionals and to some of the content displayed on the WEBSITE requires registration by the Customer. Once verification of the Customer profile has been completed, you will be given access to the available brands and prices according to the country where you place the order.
4. PURCHASING PROCESS
The purchasing process is very simple. The Customer may browse through the WEBSITE for as long as they wish to find the Products they like the most. The menu shows the available categories depending on what the Customer wants to search for, e.g. by product type and brand.
In order to view the prices for professionals, the Customer must register on our website with the information of their company.
There is an ONLINE CATALOG of products of companies with which EXCELLENT CHOICES and by extension the DERMAISTAS eshops have official cooperation.
There is also an OFFLINE catalog on the page and its downloadable file, which you get access to by registering with Dermaistas.Com
IN THE ONLINE CATALOG:
By clicking on a product, you will be able to obtain detailed information about each one, including a description, the ingredients, the mode of use, the weight of box/carton, the number of pieces per box, the wholesale price taxes excluded, minimum purchase quantity, etc.
Finally, it is necessary to carefully read and accept the current Purchasing Conditions and our Privacy Policy by clicking on " I agree to ECPC`s Terms of Service and Purchasing Conditions".
After Customer has chosen the products by putting them in the “basket”, he may proceed to his “basket page” to confirm the entry of his order and the address the order will be shipped to.
He will receive immediately an email confirming his entry of the order, and in the next 4-36 hours, after reviewing the conditions and verifying that we have stock, we will confirm the order and send the customer a proforma invoice by email with the total value of the order, the taxes if taxes apply for purchases from the customers country, plus ECPC`s Bank Account and Viva Wallet Account, to proceed with the payment.
In the next 24 hours after the payment the Customer will receive the Final Invoice while his/her purchases will be forwarder for shipment.
The shipping will take place in 24-72 hours, except of periods of external factors preventing this to happen (for example a strike of employes in the shipping and transportation chain), or exceptional promo actions of ECPC is taking place with related information being announced in time.
After customers have created their account, they will always have access to their purchase history in "My Account > Orders".
Once a purchase is completed, the Customer will receive a confirmation email. If a customer has any questions regarding their order, they may contact contact@dermaistas.com or their assigned sales representative.
For the Offline Catalog, what is written on the relevant page to which the customer gains access by registering, applies.
ALSO
After the purchase, the Customer undertakes to:
• sell the products in the packaging and with the trademarks and labels determined ECPC
• maintain adequate facilities and a sufficiently developed organization for appropriately selling, promoting and storing the Products.
ECPC will not be in any way liable for errors when entering the email address, for errors in the delivery data or for non-receipt of the order confirmation email.
Moreover, ECPC reserves the right to refuse certain order requests in the purchase of our Products in the event of non-compliance with our “National Pharmacy Organization” of Greece, as well as with the regulations established by the manufacturers of the marketed Products. In the event that this happens, a detailed communication will be sent to the Customer.
5. AVAILABILITY
Due to the popularity or the temporary and/or limited availability of some of our Products, as well as the difficulty of importing them from Korea, ECPC may limit the number of units of Products available for purchase by a Customer and does not undertake that stock will always be available for sale. In addition, ECPC reserves the right to modify the quantities available for purchase by Customer at any given time, even after placing an order, about which the Customer will be notified.
Once orders have been processed and charged by ECPC, they will be delivered considering the limits of available stock in our warehouses. Due to high stock volumes, ECPC may experience a mismatch in orders due to error (e.g., invoicing Products that are out of stock at the time). In this case, ECPC undertakes to contact the Customer to inform them about what has happened with their order and will be accountable for what has happened.
In any case, the Customer may contact us at contact@dermaistas.com.
6. CERTIFICATIONS
Every product in the WEBSITE is CPNP registered and certified. ECPC is not responsible for other possible certification needed from local authorities in countries outside EU.
7. PRICES
7.1. Products made available by ECPC will be sold at the price listed on the WEBSITE, or in the offline catalog at the price and terms in effect at the time the Customer places the order.
The prices of the WEBSITE’s Products do not include taxes or transport costs, which will vary according to the value of the purchased Products and the region or country of delivery. These will be added later, before confirming the order.
7.2 Resale price. In accordance with the provisions of Article 4.a) of the European Commission Block Exemption Regulation No 330/2010, of 20 April 2010, the Customer freely determines, as an independent business person, the resale prices of the Products to their customers, and ECPC may impose maximum selling prices or recommend a selling price, provided that these do not amount to a fixed or minimum selling price as a result of pressure or inducements from either party.
Products purchased from ECPC and the WEBSITE, CANNOT be sold on third-party platforms such as Amazon, eBay, AliExpress, etc.
8. PROMOTIONS AND COUPONS
Promotions will never be applicable to discounted Products, unless the promotion so indicates. The conditions of each promotion must be respected, as well as the date and the channel in which the promotion applies.
Discount codes can never be combined with other promotions, offers or discounts.
9. TAXES
For sales in Greece VAT added in the value of the order is 24%.
In case of sales in the European Union and provided that the Customer is registered in the Register of Intra-Community Enterprises and has a valid VAT number in the VIES system, Greek VAT does not apply.
For countries outside of the European Union, such as Switzerland or the United Kingdom, sales made from the Greek mainland are considered exports, so the transaction is exempt from Greek VAT.
10. MEANS OF PAYMENT
Accepted means of payment: Bank transfer, Viva Wallet
To our Pireaus Bank account.
• Beneficiary: EXCELLENT CHOICES ΙΔΙΩΤΙΚΗ ΚΕΦΑΛΑΙΟΥΧΙΚΗ ΕΤΑΙΡΕΙΑ
• IBAN number: GR43 0172 2220 0052 2209 1637 163
This method of payment will not involve any additional charges. Transfer costs will be borne by the payer. Under the concept of the transfer, the order number and the Customer’s identification data must be indicated. Please note that the order will not be considered effective until the corresponding payment is confirmed and, therefore, the shipment will begin once the payment is received in our account. This can normally delay an order by 1 or 2 days if a transfer is made from a bank other than Piraeus Bank. If a transfer has not been made within seven (7) business days after an order has been placed and confirmed from our side with proforma invoice issued, we will cancel the order.
11. TECHNICAL MEANS FOR CORRECTING ERRORS
The Customer is hereby informed that in the event that they detect that an error has occurred when entering the necessary data for processing their purchase request on the WEBSITE, they may modify the data by contacting ECPC through the contact spaces provided on the WEBSITE or, where appropriate, through those provided for contacting the Customer Service Department and/or by using the contact details provided in the General Information clause. Likewise, such errors may also be corrected by the Customer through their personal space on the WEBSITE.
In any event, the Customer, before clicking on "SEND ORDER", has access to the shopping cart where their purchase requests are recorded and can make any changes they deem appropriate.
Likewise, the Customer is advised to consult the Legal Notice and Privacy Policy.
12. RETURNS
In cases in which the Customer acquires Products on or through the WEBSITE, they have a number of rights, as listed and described below:
12.1. Return because of damages or anomalies
Returns because of damages or anomalies due to shipping by the carrier collaborating with ECPC will be payable by ECPC.
The Customer should contact ECPC at the following email address: contact@dermaistas.com or contact their assigned account executive.
12.2. Return of defective products or shipping error
These are all cases in which a Customer considers that, at the time of delivery, a product does not conform to what was stipulated in the contract or purchase order, wherefore the Customer should contact ECPC ( contact@dermaistas.com ) immediately and inform it of the existing non-conformity (defect/error) or using the contact details provided in the heading.
The Customer will then be informed on how to proceed with the return of the Products. Once these Products have been returned, they will be examined, and the Customer will be informed, within a reasonable period of time, whether a refund or replacement of the Products is applicable.
The Product(s) will be refunded or replaced as soon as possible and, in any event, within 24 hours as from the date when we send you an email confirming that the refund or replacement of the non-conforming product(s) has been made.
The amount paid for those Products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and the costs incurred by the Customer to make the return. The refund will be made through the same means of payment that the Customer used to pay for the purchase.
In any case, the rights recognised for the Customer in legislation in force at any given time will always be applicable.
12.3. Refund for withdrawal
Returns due to withdrawal are not allowed in our wholesale service.
12.4. Warranties
ECPC guarantees that the Products comply with the specifications stipulated in the Order, which are accessible to the Customer at ECPC Customer Service. The Customer enjoys warranties on the Products that they may acquire through this WEBSITE, under the terms legally established for each type of product.
It is understood that the Products are in conformity with the contract as long as: they conform to the description given by ECPC and possess the qualities presented therein; they are fit for consumption; and they present the usual qualities of a product of the same type and that could be essentially expected of the same. If this is not the case with respect to the Products delivered to the Customer, then the Customer should proceed as indicated in the section, Return of defective Products or shipping error.
However, some of the Products marketed on the WEBSITE could have non-uniform characteristics, as long as these are derived from the type of material with which they have been manufactured. These will therefore form a part of the individual appearance of the product and will not represent a defect.
Although ECPC strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our website. Although items may occasionally be distributed with alternative packaging, quality is always guaranteed. We recommend that you read the labels, warnings and instructions on all products before using them and that you not rely solely on the information provided by ECPC. The products distributed on the website are not intended for diagnosing, treating, curing or preventing any disease.
To make use of the warranty, the invoice or purchase receipt of the purchased Products must be presented.
13. INTELLECTUAL AND INDUSTRIAL PROPERTY
The intellectual property rights over the contents of the WEBSITE (including the sui generis right over the database), its graphic design, distinctive signs (trademarks, logos, trade names and slogan or advertising slogan) and the underlying computer programs (including source codes), as well as the various elements that make up the Website (text, graphics, photographs, videos, etc.), correspond to ECPC, or it has, where appropriate, the right to use and exploit them. In this sense, they constitute works protected by intellectual and industrial property legislation in force.
Use of the WEBSITE by the Customer in no way implies the transfer of any intellectual and/or industrial property rights over the Website, its contents and/or the distinctive signs of ECPC.
In accordance with the provisions of the Intellectual Property Law, the reproduction, transformation, distribution and public communication of the contents of the WEBSITE for profit or commercial purposes, without the authorization or ECPC, is prohibited.
Regarding the visualization or downloading of WEBSITE contents protected by intellectual property regulations, the use thereof will be possible, provided that:
a. there is prior authorization from ECPC
b. it is done for the exclusive purpose of personal and private use and never for being incorporated into other websites or catalogues.
14. DATA PROTECTION
The information or personal data you provide about yourself and the company registered on our website will be treated in accordance with the provisions of the Data Protection Policy. All the information or data you provide when using this website must be truthful and correspond to reality. We suggest you read our complete Privacy Policy to understand in detail the use we will make of your personal data and the rights you have regarding them.
15. ADVERTISING RESTRICTIONS AND ONLINE POSITIONING
15.1. PPC
The use of Dermaistas B2B and ECPC domains names in display URLs, direct links or automatic redirects is not permitted.
As our partner, you cannot bid on names DERMAISTAS and EXCELLENT CHOICES and its related terms, variations, misspellings.
They must be included as negative keywords in the bidding platform used.
15.2. Keyword restrictions
The use of the brand names DERMAISTAS is not permitted.
We understand that some products may include our brand name(s), however the excessive and abusive use of our brand keyword(s) will be restricted.
Please note that bidding on keywords DERMAISTAS is strictly prohibited and will result in an immediate suspension.
16. SECURITY
ECPC makes every effort to ensure that browsing through this WEBSITE takes place under the best conditions. Our e-commerce system is hosted on a server, wherefore all confidential information is sent in a completely secure manner, using the SSL (Secure Socket Layer) data encryption system.
It is forbidden to decompile, reverse engineer, sublicense or in any way transmit, translate or make derivative works of the computer programs that are necessary for the operation of, access to and use of this WEBSITE and the services contained therein. The Customer of the WEBSITE must abstain, in any event, from suppressing, altering, evading or manipulating any protection devices or security systems that may be installed in the same.
ECPC will not be liable for any damages of any kind suffered by Customers due to the use of browsers or versions other than the browsers for which this WEBSITE has been designed.
17. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this WEBSITE, the Customer agrees that most communications with ECPC and DERMAISTS will be electronic (email or notices posted on the WEBSITE).
For contractual purposes, the Customer consents to using this electronic means of communication and acknowledges that all contracts, notices, information and other communications that ECPC might send electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognised by law for the Customer.
The Customer may send notifications and/or communicate with ECPC through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the WEBSITE.
Likewise, unless otherwise stipulated, ECPC may contact and/or notify the Customer via email or at the postal address provided.
18. WAIVER
No waiver by ECPC of any particular legal right or remedy nor any failure by MiiN Trade to require strict compliance by the Customer with any of the obligations thereof will constitute or waive any other right or remedy arising under a contract or the Conditions, and it will not relieve the Customer from compliance with the obligations thereof.
No waiver by ECPC of any of these Conditions or of any rights or remedies under any contract will be effective unless it is expressly stated to be a waiver and is formalised and communicated to the Customer in writing.
19. NULLITY
Should any of these Conditions be declared null and void by a final decision issued by a competent authority, all the other clauses will remain in force, without being affected by such declaration of nullity.
20. FULL AGREEMENT
These Conditions and any document expressly referred to herein constitute the entire agreement between the Customer and ECPC in relation to the subject matter of the sale and purchase, and they supersede any prior covenant, agreement or promise made orally or in writing by the same parties.
The Customer and ECPC acknowledge that they have consented to entering into a contract without having relied on any representation or promise made by the other party, except as expressly mentioned in these Conditions.
21. APPLICABLE LAW AND JURISDICTION
These Conditions of Sale will be interpreted in accordance with the rules of Greek Law, independently of the Customer’s country of residence and the place from which the order is placed, excluding the Vienna Convention on the International Sale of Goods of 1980.
The applicable law in the event of a dispute or conflict of interpretation of these General Terms and Conditions shall be Greek Law.
For the resolution of any dispute that may arise in relation to these Conditions or on the occasion of visiting the WEBSITE, ECPC and the Customer will submit to the jurisdiction of the Court of Thessaloniki.
22. COMPLAINTS AND CLAIMS
The Customer may send, to ECPC, any complaints, claims or any other comments that the Customer may wish to make through the contact details provided at the beginning of these Conditions.